Frequently Asked Questions (FAQ)
Welcome to Marine EZ's FAQ page! We know that choosing the right marine gear and equipment can be a challenge, and we're here to help.
Below, you'll find answers to some of the most common questions about our products, services, shipping, and more. If you can't find what you're looking for, feel free to contact us—we're always happy to assist fellow marine enthusiasts!
How do I place an order?
Simply browse our products using the categories or search bar. Add the items you wish to purchase to your cart. When ready, click the cart icon and proceed to checkout. Follow the prompts to enter your shipping information, select a shipping method, and provide payment details.
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, American Express
Can I change or cancel my order after I've placed it?
We process orders quickly! If you need to change or cancel an order, please contact us immediately at support@marineez.com or call +1 551-525-4499. We can attempt to modify or cancel your order if it has not yet entered the shipping process, but we cannot guarantee changes once processing has begun.
How much does shipping cost?
We offer FREE standard shipping on orders totaling $99 or more (after discounts, before tax). For orders under $99, standard shipping has a flat rate of $7.99. Expedited shipping options may be available at an additional cost calculated at checkout. See our full Shipping Policy for details.
How long will it take to receive my order?
Orders typically take 2-3 business days to process. Standard shipping delivery estimates are 3-7 business days after processing. Therefore, you can generally expect your order within 5-10 business days. Please note these are estimates and can vary.
Do you ship internationally?
No, Marine EZ currently only ships within the United States.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number(s). You can use this number on the carrier's website to track your package's progress.
What is your return policy?
Please contact our customer support team at support@marineez.com before sending any items back. Include your order number and reason for return. We will provide you with instructions and the return address.
Are any items non-returnable?
Yes, certain items like hazardous materials, opened consumables, final sale items, and special orders cannot be returned. Please review the "Non-Returnable Items" section in our Return Policy for a complete list.
When will I receive my refund?
Once we receive and approve your return (based on inspection), please allow 7-10 business days for us to process the refund. After that, it may take additional time for your bank to post the credit to your account. See our Refund Policy for details.
What if an item I want is out of stock?
We work hard to keep items in stock. If an item is unavailable, please check back later or contact us. We may be able to provide an estimated restock date or suggest an alternative product.
Do I need an account to place an order?
Creating an account allows you to save your shipping information and view your order history for faster checkout in the future.
Is my personal and payment information secure?
Absolutely. We use industry-standard security measures, including SSL technology, to encrypt your sensitive information during transmission. We are committed to protecting your privacy. Please see our Privacy Policy for more details.
Need More Help?
If your question wasn't answered here, please reach out to our customer support team:
Email: sales@marineez.com
Phone: +1 551-525-4499
Address: 2225 W Commodore Way, Seattle, WA 98119